The refund system tourists expect.

The audit trail governments need.

Digital VAT refund orchestration

A mobile claim journey. A licensed payout. A complete record of every transaction.

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  • Trace every claim

    A structured record across initiation, validation, exceptions, and licensed payout routing.

  • Keep authority control

    Authorities retain decision rights with clearer visibility across every stage of the journey.

  • One source of truth

    One authority-visible record across claim, validation, exception, and payout. No reconciliation gaps.

The infrastructure opportunity

Digital VAT refunds have improved the journey.
The next step is control over every claim.

US$112.5bn

Global travel retail market by 2033, up from US$65.0bn in 2024.

IMARC Group, 2026

What PocketVAT adds

PocketVAT acts as a governed orchestration layer across the refund journey. It helps authorised authority teams see what happened, when it happened, who handled it, and what decision was taken, while keeping payout activity with licensed partners.

6.29% CAGR

Projected growth rate of the global travel retail market through 2033.

IMARC Group, 2026

The pressure on national schemes

Tourist VAT refund systems are expected to be faster for travelers, easier for retailers, and safer for authorities. Speed alone does not give an authority full traceability across eligibility, packaging, validation, exceptions, and payout.

Who it serves

Three readers. One system.
Each with what they actually need.

Travellers

Mobile-first claim initiation at the till. Clear status at every step. Validation designed around confirmation rather than re-submission. A journey built for people who have a plane to catch, not forms to complete.

They spent the money.
Claiming it back should not feel like a second job.

Till-side claim initiation

Real-time status

Licensed payout routes

Reduced airport friction

Retailers

A better refund journey can become a stronger reason to buy.

At the till, retailers can help initiate a cleaner claim, reduce manual explanation, lower queue pressure, and give eligible tourists more confidence to complete the purchase. PocketVAT is designed to work with existing POS, acquirer, PSP, and onboarding relationships.

Cleaner claims at the till

Lower queue pressure

Higher purchase confidence

Works with existing POS

Authorities

They do not just need faster refunds.
They need control they can evidence.

PocketVAT gives authorities a clearer record of each claim, status change, exception, and payout route. It is designed for controlled tests, defined data access, authority-held decisions, and audit-ready records from the first transaction.

  • Every claim, status change, and exception captured in an immutable record under defined access rules.

  • Identity, business, and anti-money-laundering controls aligned with FATF standards and partner licensing requirements.

  • PocketVAT does not hold traveler money at any point. Payout is routed through licensed partners.

  • Only the data needed to process and evidence a claim is collected, encrypted, and retained.

  • Edge cases follow a defined workflow with regulator-visible status, escalation paths, and resolution timestamps.

  • Entry criteria, stop criteria, scope boundaries, and decision rights agreed in writing before anything goes live.

Six controls built for authority review

How it works

Three steps.
One authority-visible record.

01

Claim initiated at the till, not at the airport

The refund journey begins at the point of sale. Mobile-first. Structured claim data from the first transaction, ready for authority review.

02

Packaged and routed through defined compliance corridors

Every claim moves through a structured path with defined data controls, exception handling, and authority-visible status at each stage.

03

Payout via licensed partners, every transaction on record

Refunds delivered through approved payment corridors. PocketVAT does not touch traveler funds. Every movement produces an entry on the authority-visible record.

See it in fifteen seconds

A short walkthrough of the claim journey, end to end.

Operating principles

The controls that sit behind every claim.

01

Compliance before technology

The conversation starts with governance, data controls, and licensing. Technology choices follow from those answers, not the reverse.

02

We do not touch consumer funds

Payout is handled by licensed partners through approved corridors. PocketVAT orchestrates and evidences. It does not custody.

03

The audit trail is not optional

Every claim produces a complete record by design. Not as a reporting add-on. Not as an enterprise tier. From the first transaction.

04

We do not arrive with a deployment plan

We arrive with a conversation. A governed pilot, tightly scoped, with the relevant authority retaining every decision, is the right first step.

The team

Built by a founding team with experience across payments infrastructure, enterprise platform delivery, and government-facing commercial relationships.

Every claim

Visible

Every step

Traceable

Every outcome

Accountable

This conversation is worth having.

Briefings are for government and public sector leaders shaping tourist VAT refund schemes. Share the scope of your question, and we will be in touch.